Quick answers to the questions we hear most. Can't find what you're looking for? Contact us — a real person reads every message, 24/7.
Where do you ship?+
We ship across the United States. International shipping to selected markets is rolling out through 2026.
How long does shipping take?+
Shipping is free on every order. Standard delivery typically arrives within 3-5 business days after dispatch. You'll get a tracking number by email the moment your order ships.
How does the 90-day money-back guarantee work?+
Try any Audeon product for up to 90 days. If it's not right for you, send it back for a full refund. No restocking fee, no questionnaire. See our returns policy for details.
What's covered under warranty?+
Every Audeon product is covered by a 2-year warranty against manufacturing defects. See our warranty page for full details.
Can I track my order?+
Yes. You'll receive a tracking number by email as soon as your order ships. You can also use our track order page at any time.
Do Audeon products need an app?+
No app required for core listening. Your Audeon headphones, earbuds, and speakers pair over standard Bluetooth and work the moment they're out of the box — every feature included, no premium tier.
What's the battery life?+
It varies by product. Audeon Earbuds deliver up to 40 hours total with the charging case; over-ear and bone-conduction models are rated for full-day use. Exact figures are listed on each product page.
Are the earbuds and headphones water-resistant?+
Most Audeon earbuds and sport models are sweat- and splash-rated (IPX5). Check the spec sheet on each product page for the exact rating.
Do you offer commercial / bulk pricing?+
Yes. For orders of 10+ units we offer custom pricing. Email support@audeon-official.com for a quote.
Is my data secure?+
Yes. We never sell personal data. See our privacy policy for full details on how we handle your information.
What if my product stops working?+
Contact our support team — we'll diagnose the issue and either repair, replace, or refund your unit depending on the problem and warranty coverage.
Still need help?
Email support@audeon-official.com and a real person will get back to you. We answer 24/7, every day of the week.